Privacy & Confidentiality
How We Handle Patient Information
Joko Clinics treats patient information as confidential medical information. This page explains what we collect, how it is used and the standards applied to its protection.
Information we collect
We collect the information necessary to provide medical care: identity and contact details, medical history, examination findings, investigation results, treatment records and, where applicable, insurance details.
How information is used
Patient information is used to assess, diagnose, treat and follow up your condition, to arrange investigations, and to communicate with clinicians involved in your care. It is also used for the administrative and billing purposes associated with your visit.
Medical confidentiality
Clinical information is held in confidence and accessed only by staff involved in your care or in the administration of that care. Results and reports are released to the patient, or to a clinician involved in their care, unless disclosure is required by law.
Sharing with third parties
Information may be shared with a referring physician, a laboratory or imaging provider carrying out a requested investigation, or an insurer where you have authorised this. We do not sell patient information or use it for advertising.
Retention and security
Medical records are retained for the period required under the applicable professional and regulatory requirements, and are stored with access controls appropriate to their sensitivity.
Your rights
You may request access to your medical record, ask for factual corrections, and ask how your information has been used. Requests are handled in line with the applicable professional and legal requirements.
Website use
This website is informational. It does not require an account, does not process appointment bookings online, and does not collect medical information through forms. Contact is made by telephone or email.
For any question about your information, or to request access to your medical record, contact us at contact@jokoclinics.com or call +237 6 00 00 00 00.